IT support contracts

Reflecting the increasing complexity in computing, IT support has gradually become more and more about needing specialist help to keep networks running efficiently and fault free, making it harder and harder for individual companies (and particularly SMEs) to maintain all the necessary skills in-house.

Levels of service

We offer two levels of service for our support contracts. Theses are explained below.

	Level A	Level B
Support for network, software and hardware issues
Telephone support and advice regarding your IT
Remote support via the Internet, on request, to attempt to resolve issues within a shorter timescale
On-site visits, should it not be possible to resolve the fault remotely
Quarterly site survey: An engineer from PCM will visit your site Run analysis software on each workstation/server Highlight and discuss any issues Email a summary of network assets to the client
Weekly server health check that ensures: Windows updates have been installed Anti-virus software is up-to-date Backups are running General housekeeping, e.g., ensuring disks are regularly defragmented A report summarising the above will be sent to you via email

Typical Pricing

For a small to medium business, the typical cost of our computer support is significantly lower than that of employing someone direct. For example:

• £150 a month for a Server with 5 workstations and 1 networked printer
• £250 a month for a Server with 10 workstations, 1 networked printer and 1 peripheral device
• £350 a month for a Server with 15 workstations, 2 networked printers and 2 peripheral devices

Why PCM?

• Local service with one number to call
• Clear Service Level Agreements
• Pro-active service
• Impartial advice
• No unpleasant IT budget surprises
• Flexible payment terms